Shipping policy
WHEN WILL YOU SHIP MY ITEMS?
- Production Time: All orders are processed within 3 - 5 business days.
- Processing Time: It takes 1 - 2 days to ship your order to our warehouse, put your name and address on it and ship out.
- Shipping Time: Shipments within the USA take 7-15 days. Typically it takes up to 10-20 business days to arrive at an international address. This time is from the date that it is shipped out, not the day the order is placed.
- Return & Exchange: If for some reason you are not happy with your purchase, we will happily work with you to correct the problems.
- Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
- If you have any other queries, please feel free to email us
WILL MY ITEMS BE SENT IN ONE PACKAGE?
98% of the time they will but for logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.
DAMAGED OR INCOMPLETE ORDERS
If there is any missing items or damage to your package received this must be reported within 48 hours of delivery otherwise package will be deemed as satisfactory after this period. ALL PACKAGING MUST BE RETAINED until your claim has been resolved as we may require photographic proof of the damage etc.
Rest assured, we work hard to get everything out to you as soon as possible and will do everything we can such an issue arise. Thanks for your patience.