Privacy policy

At WroughtsIron, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following types of information:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address

Order Information

  • Products purchased
  • Personalization details
  • Selected sizes, colors, and product options
  • Order history and transaction information

Custom Design Information

If you request a custom product, you may provide photos, drawings, logos, sketches, text, reference images, or other files necessary for us to create your design.

We use these materials to review, design, produce, and support your custom order.

Payment Information

Payments are processed through secure third-party payment providers. We do not directly store your complete credit or debit card information.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Referring website
  • Shopping and browsing activity
  • Cookies and similar technologies

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Create personalized and custom products
  • Process payments
  • Arrange shipping and delivery
  • Send order confirmations and tracking information
  • Provide customer service
  • Handle returns, replacements, refunds, or order issues
  • Communicate with you about custom designs
  • Improve our website, products, and customer experience
  • Prevent fraud, misuse, and security threats
  • Comply with legal and regulatory obligations
  • Send marketing communications when you have chosen to receive them

3. How We Share Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include providers that help us with:

  • Website hosting and ecommerce services
  • Payment processing
  • Shipping and logistics
  • Product customization
  • Customer reviews
  • Email and marketing services
  • Website analytics
  • Fraud prevention and security
  • Customer support

Our store is hosted by Shopify, which provides the ecommerce platform used to operate our online store.

Service providers may only access information needed to perform services on our behalf and are subject to their own privacy and security obligations.

We may also disclose information when required by law or when necessary to protect our legal rights, customers, or business.

4. Cookies & Similar Technologies

Our website uses cookies and similar technologies to help the store function properly and improve your shopping experience.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember preferences
  • Maintain account and checkout functionality
  • Understand website traffic and performance
  • Prevent fraud
  • Measure advertising or marketing performance
  • Personalize parts of your experience

Depending on your location, you may be able to manage certain cookie preferences through the cookie or privacy controls available on our website.

You can also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

5. Marketing Communications

If you subscribe to our emails or otherwise agree to receive marketing communications, we may send you information about new products, promotions, offers, and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing messages will not prevent us from sending transactional communications such as order confirmations, shipping updates, or customer service messages.

6. Custom Design Files

Photos, logos, artwork, drawings, and other materials submitted for custom orders may be used as necessary to:

  • Review your request
  • Prepare your design
  • Communicate with you about revisions
  • Manufacture your product
  • Provide customer service related to your order

Please only submit materials that you have the right to use.

For more information regarding ownership and intellectual property, please review our Intellectual Property Rights policy.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Maintain business and transaction records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud
  • Meet tax, accounting, and legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

8. International Data Transfers

WroughtsIron serves customers in multiple countries.

As a result, your information may be processed or stored in countries outside your place of residence, including countries where our ecommerce platform, payment providers, logistics partners, or other service providers operate.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request a copy of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise additional privacy rights provided by applicable law

To submit a privacy request, contact us at:

info@wroughtsiron.com

We may need to verify your identity before completing certain requests.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Payments made through our store are processed using secure payment services and applicable payment security standards.

11. Children's Privacy

Our website and products are not intended for children under the age required to independently consent to the processing of personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or legal requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

WroughtsIron
Email: info@wroughtsiron.com
Customer Service: Monday–Friday, 9:00 AM–6:00 PM EST