Shipping policy

At WroughtsIron, every piece is carefully prepared and made to order. We take the time to make sure your order is properly finished and packaged before it leaves our workshop.

Order Processing

Most orders are processed and prepared for shipment within 3–5 business days.

Personalized and custom-designed products may require additional processing time depending on the complexity of the design.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

United States

Estimated delivery time is approximately 7–15 business days after your order has been processed.

International

Estimated delivery time is approximately 10–15 business days after your order has been processed.

Please note that shipping times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, customs, and other circumstances beyond our control.

Tracking Your Order

Once your order ships, we will send you a confirmation email containing your tracking information.

You can also use our Track Your Order page to check the status of your shipment.

Please allow some time for tracking information to update after your package has been shipped.

Shipping Delays

While we work hard to deliver every order within the estimated timeframe, occasional delays may occur due to carrier operations, severe weather, holidays, customs processing, or other circumstances outside of our control.

If your package appears to be delayed, please contact us and we'll be happy to help check its status.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct and complete when placing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order. We will do our best to make changes before your order enters production or ships.

Damaged Packages

We carefully inspect and package every order before shipment.

If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged item and packaging. Once we verify the issue, we will provide a free solution at no additional cost to you.

Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check around your property and with household members or neighbors.

If you still cannot locate the package, please contact us and we will help you investigate the shipment with the carrier.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may be charged by the destination country.

Any such fees are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated at checkout.

Questions About Your Order?

If you have any questions about your shipment or delivery, please contact our customer service team. We're always happy to help.

Email: info@wroughtsiron.com