Refund policy
At WroughtsIron, every piece is made with care, and we want you to be happy with your order. If something arrives damaged, defective, or different from what you ordered, please contact us at info@wroughtsiron.com and we’ll work with you to make it right.
Order Changes & Cancellations
Because most of our products are personalized or made to order, production may begin shortly after your order is placed.
If you need to change or cancel your order, please contact us as soon as possible.
- Changes or cancellations can usually be accepted within 24 hours of placing your order, provided production has not yet started.
- Once your order has entered production, it can no longer be changed or cancelled.
- For fully custom designs, changes can be requested before you approve the final design. Once the design is approved for production, no further changes can be made.
Please include your order number and the changes you would like to make when contacting us.
Personalized & Made-to-Order Items
Because personalized and custom products are created specifically for you, we are unable to accept returns or provide refunds for:
- Change of mind
- Incorrect size, color, or option selected by the customer
- Incorrect names, dates, spelling, or personalization information submitted by the customer
- Minor color differences caused by lighting, screen settings, or photography
Please carefully review your personalization and selected options before placing your order.
Damaged, Defective or Incorrect Items
If your item arrives:
- Damaged during delivery
- Defective due to a production issue
- Incorrect compared with your order
- Significantly different from the design or personalization you approved
please contact us within 30 days of delivery.
Email info@wroughtsiron.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and, when applicable, the packaging
Once we review the information, we will determine the best solution.
Replacements & Refunds
For eligible claims, we will normally provide a replacement at no additional cost.
You will not be charged additional production or shipping fees when the issue is caused by a manufacturing error, damage in transit, or an incorrect item being sent.
If a replacement is not practical or appropriate, we may issue a full or partial refund depending on the circumstances.
Please do not return an item without contacting us first. In many cases, a return will not be necessary.
Refund Processing
Once a refund has been approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, please contact us immediately. We will do our best to update the address before shipment.
Once an order has shipped, we cannot guarantee that the address can be changed. If a package is returned because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be resent.
Need Help?
If you have any questions about your order, please contact us:
Email: info@wroughtsiron.com
Customer Service: Monday–Friday, 9:00 AM–6:00 PM EST
We’re always happy to review your order and help find the best solution.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.